Terms of Service

These terms govern your access to and use of Milo (“Milo,” “we,” “us,” “our”), an AI nutrition and fitness coach delivered through WhatsApp and Telegram, together with the optional web dashboard (the “Service”). By messaging Milo or using the dashboard, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Milo.

In plain language

Milo is a personal AI coach for adults. It is not a doctor, dietitian, or a substitute for professional advice. Milo is a paid subscription with a free trial; the subscription renews automatically until you cancel, and you can cancel any time. You own what you send us, and you give us permission to use it to run the Service. We try to keep Milo available but cannot guarantee it. Nothing in these terms takes away rights you have under the Australian Consumer Law. This summary is not a substitute for the full terms below.

Who can use Milo

You must be at least 16 years old to use Milo, and it is for your own personal, non-commercial use. By using Milo you confirm that you meet this requirement and that the information you give us is accurate.

What Milo is, and is not

Milo provides general nutrition, fitness, and wellness information and coaching through automated systems, including AI. Milo is not a medical service and does not provide medical, diagnostic, or treatment advice. Milo’s calorie estimates, macro targets, and training suggestions are general estimates, not prescriptions, and may be inaccurate or incomplete.

Always consult a qualified healthcare professional before starting any diet or exercise program, and especially if you have a medical condition, are pregnant or breastfeeding, are under 18, or have a history of disordered eating. If you are struggling with an eating disorder or a mental health crisis, please seek help from a professional or a support service. Milo will not knowingly support extreme or unsafe dieting, and will direct anything that appears medical to a professional. You use Milo’s guidance at your own risk and remain responsible for your own health decisions.

Messaging and the platforms

Milo works over WhatsApp and Telegram. By using the Service you consent to receive messages from Milo related to it, including replies, reminders, check-ins, and support. Message frequency varies with how you use Milo. You can stop at any time by not messaging Milo, by muting or blocking it on the platform, or by deleting your account. Your use of WhatsApp and Telegram is also governed by those platforms’ own terms, which are outside our control, and message delivery is not guaranteed.

Your account and responsibilities

• Give accurate information and use Milo only for yourself.
• Keep access to your messaging account and dashboard login secure.
• Do not rely on Milo for medical, emergency, or professional decisions.

Subscriptions, billing, and cancellation

Milo offers a free trial followed by a paid subscription. Pricing and billing frequency are shown before you subscribe. By subscribing, you authorise us and our payment processor, Stripe, to charge your payment method on a recurring basis at the then-current price until you cancel.

• Auto-renewal: your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.
• Cancellation: you can cancel at any time by messaging Milo (type cancel) or through your account. Cancelling stops future charges; your access continues until the end of the period you have already paid for.
• Price changes: we may change the price for future billing periods and will give you reasonable notice beforehand. If you do not cancel before a change takes effect, it applies to your next renewal.
• Failed payments: if we cannot collect payment, we may suspend or cancel your access to paid features after giving you a chance to update your payment method.
• Taxes: prices may not include applicable taxes (such as GST), which will be added where required.

Refunds

Except where required by law, we do not offer refunds for partial billing periods; when you cancel, you keep access until the end of the period you have paid for. Nothing here limits your rights under the Australian Consumer Law, including any right to a remedy if the Service is not provided with due care and skill or does not match its description. If you think you have been charged in error, contact us.

Your content and permissions

The messages, voice notes, images, and other material you send Milo are your content. You keep ownership of it. To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, and reproduce your content solely to provide, maintain, secure, and improve the Service and to enforce these terms. This licence ends when your content is deleted from our systems, except where we must keep limited records by law or in routine backups for a limited period. If you include another person’s information, you confirm you have the right to share it.

Acceptable use

You agree not to:

• Break the law or infringe anyone’s rights.
• Attempt to access, disrupt, or interfere with our systems, including through malicious prompt injection.
• Reverse-engineer, scrape, or attempt to extract Milo’s underlying prompts or systems.
• Use Milo to generate or share unlawful, harmful, or abusive content.
• Share sensitive data you are not entitled to share, or use Milo for any commercial purpose without our written permission.

We may suspend or terminate access if we reasonably believe you have breached these terms or to protect the Service, our users, or others.

AI-generated content

Milo’s responses are generated by AI and may occasionally be inaccurate or incomplete. Use your own judgment, verify anything important, and let Milo know if something looks wrong so it can be corrected.

Availability

We work to keep Milo running reliably, but we do not guarantee uninterrupted or error-free service. Milo depends on third-party platforms and providers (such as WhatsApp, Telegram, and our AI providers) that are outside our control, and we may add, change, or discontinue features at any time.

Intellectual property

The Service, including its software, design, branding, and content we provide, is owned by us and protected by law. We grant you a limited, revocable, non-transferable licence to use the Service for your personal use in accordance with these terms.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” and we exclude all warranties not expressly set out here. To the fullest extent permitted by law, we and our operators are not liable for any indirect, incidental, or consequential loss, or any loss of profits or data, arising from your use of the Service or from any health outcome related to following Milo’s general guidance.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.

Indemnity

To the extent permitted by law, you agree to reimburse us for reasonable losses and claims arising from your misuse of the Service, your content, or your breach of these terms or of any law or third-party rights.

Termination

You can stop using Milo and deactivate or delete your account at any time. We may suspend or terminate your access if you breach these terms, for safety reasons, or for non-payment. On termination we handle your data in accordance with our Privacy Policy.

Governing law and disputes

These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state, subject to any mandatory consumer protections that apply to you. If a dispute arises, please contact us first so we can try to resolve it with you directly before taking any further step.

Changes to these terms

We may update these terms from time to time. When we do, we will change the “last updated” date above and, for significant changes, let you know in your chat or on our website. Continuing to use Milo after changes take effect means you accept the updated terms.

Contact us

Questions about these terms? Email us at hello@himilo.app. Milo is operated by COACH MILO APP, Australia.